Sales Support Officer | Education Support
Coronavirus update: We continue to be here to provide mental health and wellbeing support to all education staff.
job recruitment - associate consultant

Sales Support Officer

Think back to your school days - to that one teacher who inspired you and helped you become the person you are today. Imagine if that teacher had been so stressed with work pressures, that they left the profession for good. This is a growing reality for those in education today – with 34% of teachers planning to leave in the next few years due to stress and workload.

At Education Support, we are there for everyone working in education. We believe the mental health of educators is paramount in providing the next generation with the best educational experience.

We have ambitious plans for the future, as we grow to meet the needs of an ever-changing education sector. We are focused on our vision of everyone working in education feeling respected, supported, resilient and committed.

Join us and make a real difference!

About the role

Hours of work: Permanent, Part-time, 22.5 hours per week (0.6 FTE)
Location: North London (although the whole team is remote-working at present). 
Salary: £29,000 (£17,400 pro rata)
Start date: as soon as possible. 

We are looking for an experienced sales administrator who is passionate about providing great service to our customers and fantastic support to colleagues. This is a great opportunity to work with a small and busy sales team. You will lead on the administration of Employee Assistance Programme (EAP) renewals, as well as supporting the Head of Sales with administration across all stages of the lead generation, sales and customer retention process. 

What you bring

  • Excellent administrative skills
  • Strong interpersonal skills with the ability to support and negotiate with customers
  • Ability to think ahead and anticipate needs before they arise, calm under pressure, with a focus on finding and presenting solutions
  • Attention to detail and a ‘can do’ attitude
  • Confidence and ability to work on own initiative and with limited supervision, but be willing to seek clarification, to ask for support when required and take direction
  • The ability to understand sales data and other key information in order to prepare action plans
  • Good IT skills including excellent database skills and good knowledge of Microsoft Office (Word, Outlook and Excel)
  • Experience of customer service environment and role
  • Experience of sales & marketing administration desirable
  • Knowledge of the education market desirable
  • Good knowledge of English, grammar, spelling and electronic communications
  • Excellent knowledge of Microsoft Word and Excel
  • Experience of using a CRM system, ideally Salesforce

For more information on what the role requires, please review the role description

How to apply

To apply, please send your CV and a covering letter to Ken.deBoer@edsupport.org.uk. Closing date is 16 April. 

Due to current lockdown restrictions, interviews will take place using Zoom.

We will review applications as we receive them and aim to appoint as soon as we meet the right candidate. This position is available immediately and we would advise early submission if you wish to apply.