Email and live chat
If you’re not close to a phone, or just prefer to use email or live chat, no problem.
You can contact our support service by email at firstname.lastname@example.org.
Just so you know, they’ll probably encourage you to give them a call because it’s much easier to talk freely that way. Your email will be reviewed and responded to within 24 hours.
If you can’t face using the phone, or just prefer to talk online, you’re welcome to access our online chat facility. We’re available now.
Online chat support is a free 24/7 service. You’ll be joined in a pop-up chat window by one of the same counsellors who answer the phone calls.
Just so you know, they’ll probably encourage you to give them a call because it’s much easier to talk freely that way. But don’t worry, they won’t insist. You can still chat online with them instead.